(Starbucks in China still considered to be high value product). Daxue Consulting now has offices in Beijing and Shanghai and its team is composed of local and overseas-educated Chinese and China-educated foreign project managers. and they have already established good relationship with local government, so it was easy to obtain the permissions and sanctions required to start and operate business in a bureaucratic country like China. This initiative indicated that there was a strong demand for their products, particularly among foreigners in China. It can also be classified by themes, which are charm-logo cups, city cups, thematic mugs, etc. (2007) explains the necessity of using an effective method in research methodology as being critical in achieving reliable and authentic findings of the investigation. This initiative indicated that there was a strong demand for their products, particularly among foreigners in China. Wang Jinlong, CEO of Starbucks in China said they aimed to reach two targets. Starbucks has approx. For example, they spoke about how drinking coffee helped to change their mood and how it was good to have coffee in the morning. The table below lists the SWOT (Strengths, Weaknesses, Opportunities, Threats), top Starbucks competitors and includes Starbucks target market, segmentation, positioning & Unique Selling Proposition (USP). 24500 with major outlets in USA, China, Canada, Japan, and South Korea. There are some advantages for Starbucks with joint venture to enter Chinese market. In 2018, Starbucks (NASDAQ: SBUX) set ambitious plans for growth in China, its second-largest market. While the weekly newspaper will talk about the daily business cases of China, important local events and news. To enhance the name of “Starbucks” they had different strategies. According to analysts, compared to other countries in which Starbucks operated this task was more difficult in China because of the age old tradition of tea drinking in the country, where coffee was seen as nothing less than a kind of Western invasion. While the weekly newspaper will talk about the daily business cases of China, important local events and news. Understanding the customer and how they behave is at the heart of marketing research (Aaker, Kumar, & Day, 2007). The same way the company taught customers about different flavors and types of coffee. Never mind that China … All throughout China, cups with the Starbucks logo are everywhere. In 2004, Starbucks released a type of city cup with designs based on Chinese cities. Starbucks uses the highest quality coffee beans from ideal coffee producing climates. These strategies mainly refer to 2 different modes of entering foreign markets: licensed agreement and joint venture. Double 12 2020: Winners and a dying trend? Similarly the company took initiatives to teach the customers about the different types of coffees and how to distinguish between flavors. If Starbucks China becomes a victim of deteriorating U.S.-China … The main target group is the younger consumers who are seeking different chatting environments as Starbucks are at all corners now. As a result young, urban Chinese, who solely started to associate visiting Starbucks or being seen with a Starbucks cup, as a symbol of social status. As of 2020, Starbucks is one of the leading brands in the food & beverages sector. Coffee culture is exploding in China, and clearly Starbucks expects this trend to continue. Business Week and Interbrand have listed the top 100 global brands (market study in China) and Starbucks Coffee ranked in at 91st overall thanks to its $3 billion brand value. To acquaint employees and Chinese executives with coffee drinking experience Starbucks provided different training programs for them in which they learned more about coffee and Starbucks’ culture. With a reputation as a coffee brand, Starbucks faced a serious crisis. By 2014, Starbucks emphasized the rapid growth of its operations in China, where it now has 2,204 stores and plans to roll out another 500 stores within three years, making China by far the second largest market for Starbucks behind the U.S. To introduce the Starbucks brand the company begun to distribute coffee for free to guests in several Beijing’s hotels in 1994. Small changes were made in the texture, menu and store layout just to match with Chinese culture and food preferences. 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Little or no competition for Starbucks was considered as an advantage. The company currently have locations in 90 Chinese cities and employ over 25,000 people in China. Moreover, Starbucks could also maintain a high standard on the control of production, and achieve a ideal revenue in Chinese market. In order to avoid these challenges the company built and maintain firm relationship with Chinese local partners as well as government officials. The company adopted a strategy of having three different partners to enter different regions in Chinese market. The owner, Alfred Peet, taught the trio how to blend, roast and cup brewed coffee. Starbucks' massive presence in China could make the company a target. The market for Starbucks’ cups has already spread from white-collar workers to students. The corporation has plans to open 500 new stores in China by the end of the year. on twitter. But if somebody markets a coffee shop, then he/she must target a specific kind of people with distinct preferences and interests like Starbucks does by targeting Naysaysers.Freelance workers are a great target for any kind of coffee shops which provide calm and enjoying atmosphere. Starbucks incorporates another localize strategy in every country they go, by modifying the name of Starbucks to suit the local language, like in China they Changed the name to ‘Xing Bake’ where ‘Xing’ represents ‘Star’ and ‘Bake’ was pronounced as ‘bucks’. Target Markets During the initial years, the target market of Starbucks included: Affluent customers Well educated customers White Collar Patterns The age of the target market was between 25 and 44. We chose China because it is the world’s most populous country with over 1.3 billion people live there and second-largest country by land area. As China develop so fast now, most families start to get better living standards and can have extra money to buy some luxury stuffs. Starbucks created extensive consumer taste profile analyses that are sufficiently agile to enable them to change with the market. “For 20 years, we’ve pioneered the Starbucks Experience for customers in China, and today through our alliance with Nestlé, we’re unlocking new premium coffee experiences to better suit our customers’ daily lives outside of our Starbucks retail stores,” said Belinda Wong, chairman and ceo, Starbucks China. Starbucks has said growing in China required a lot of tailored marketing, including allowing for the popularity of tea. The objective of this paper is to perform market research for Starbucks’ President, Charles Shultz to ascertain the possibility of establishing new coffee houses in China. In addition young generation were enchantment by brands and products from the West. Starbucks Corp. SBUX, -2.27% is building on its line of cold beverages, which the global coffee company says has already driven $1 billion in sales over the … Our newsletter delivers information on the Chinese market as well as the innovative data-collection methods. The three entrepreneurs were Gordon Bowker (writer), Zev Siegl (history teacher) and Jerry Baldwin (English teacher). Starbucks achieved considerable knowledge about the Chinese market conditions and then began to open Starbucks stores in China. Starbucks, like any other multinational company, had to go through the dilemma of choosing whether to follow Chinese traditional tea or take a big risk of following Starbucks’ culture of promoting premium coffee. To evaluate Chinese market the company used several steps of analyses. Starbucks gets what most brands and retailers don't in China. The company chose to opt for its own culture and sell the idea of the ‘Coffee drinking experience’. ... Starbucks lacks a comparable alternative market. The first was to create a new kind of place and bring a unique environment to the Chinese lifestyle. The company priced its coffees at around US$ 6 for a cup, which was considered by analysts as too costly, even though it was too costly by Chinese standards but they decided to continue with it because in China, high price was directly associated with quality. Starbucks had successfully expanded its business in over 20 large or medium sized cities of China, and opened about 560 storefronts in these cities by 2012. Thus, the company decided to open some tea shops in addition to its regular coffee shops. It managed the operations in the region of Hong Kong, Shenzhen, Macau, Guangzhou, and other parts of southern China. According to market research provider Euromonitor International, Starbucks has seen its market share in China grow from 60.5 percent in 2012 to 74.6 percent in 2016, topping the coffee shop industry. Starbucks entered China’s market through franchising and joint ventures. 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They tried to build their reputation in terms of, product quality, customer service, employee relationship, etc. The astonishing achievement owes to its careful marketing assessment and various marketing strategies in different periods. Starbucks launched voice ordering in China in the fourth quarter. So they decided different menu for different stores in China. Starbucks marketing strategy in China was base on customization in response to diverse Chinese consumer target segmentation. We conduct all research methodologies internally with a full coverage of Mainland China to provide market sizing, consumer research, promotion and distribution plan design, competition benchmark et others. Wang Jinlong, CEO of Starbucks in China said they aimed to reach two targets. Starbucks started by projecting the stores as a place for social gathering. Starbucks -- which celebrated its 20th anniversary in China this month -- is on its way to having 6,000 sites there by 2023. To promote themselves in China the company chose a different way. Marketing Research Plan: Starbucks in China 1269 Words | 6 Pages. Similar to a brand like Apple, Starbucks has positioned themselves well over the years making their stores a destination spot for trendy coffee-lovers and have garnered immense brand loyalty among their regular customers. Local people, who strived to imitate the Western lifestyle. Therefore, according to the market needs they had to square bigger stores. In its fiscal fourth quarter, … These factors led Starbuck’s managers to learn and understand more about business climate in that Asia country. At times if the customers did not enjoy the sample, the store employees asked them to come back again later for another ‘tasting’ session or they offered them some other drink that they enjoyed. Our team has worked with over 300 international brands in the last 5 years, including industries such as F&B, education, luxury, cosmetics, digital and high-tech, but also industrial projects in B2B sectors. It targeted nearly doubling its store count in … To introduce the Starbucks brand the company begun to distribute coffee for free to guests in several Beijing’s hotels in 1994. But from the second year onward, Starbucks combined the mid-autumn festival theme with its coffee culture, creating a new kind of mooncake called the coffee mooncake. Slick technology and great products are a must, but putting family, community and … In 1999, Starbucks formed a joint venture with the Taiwan based Uni-President Group and opened stores in Shanghai. As we mentioned before China is a tea country and the share of coffee was low. Secondly, local partners know Chinese market condition better than Starbucks; therefore, it is effective and efficient method for Starbucks to adopt a few localization strategies to satisfy different regions of customers. In China, Starbucks Rewards program members grew to 10 million, up 45% over the prior year. We also post daily on Western and Chinese social media up-to-date articles on various markets in China and we have been regularly quoted in many media such as The Financial Times, The Wall-Street Journal, South China Morning Post or China Daily. Starbucks is mainly famous for its dark roasted coffee accompanied by taste, customer experience and quality, and they are popularized as “second wave coffee” representatives. And to create an attractive East meets West product mix. Starbucks started as a small coffee shop in Seattle in 1971, founded by three university students. China is currently the second largest market for Starbucks outside of the U.S. Daxue Consulting is a China-based market research and strategic consulting agency. Shares of Starbucks, which has a market value of $93.2 billion, were down 1.5% in afternoon trading … Case Study on Marketing Strategy: Starbucks Entry to China, Case Study: Success of Starbucks Mobile Payment Application, Push and Pull Factors in International Business, Country of Origin Effect in International Marketing, Steps in Conducting a Foreign Market Analysis, Case Study of Starbucks: Creating a New Coffee Culture, When Your Company Should Seek Help From The Outside, Case Study: Corporate Social Responsibility of Starbucks. After 1978, the country’s economy were underwent dramatic changes which involved such relief as permission for entrepreneurs to start up their own business and opening the country for foreign investment. Starbucks is one of the largest coffee chains in the World. Starbucks entered the Chinese market in 1999. Therefore, Starbucks gradually changed its business model in China. Digital strategy in China: Map and optimize your customer Journey, Business Turnaround Consulting Service in China, Sensory Strategy in the Textile Market in China, Sensory Evaluation of Skin Care Products in China, Digital Industry and Digital Transformation. They helped Chinese farmers, made good relationships with their workers and they also made a good reputation in the supply market .As a result of good reputation, good quality and high price they were able to attract people and also maintain their luxury appeal. Local people, who strived to imitate the Western lifestyle, also showed interest for coffee drinking. Starbucks should also aim for the Chinese white-collar workers between 25 and 40 years of age. It is obviously that Starbucks managers decided to take advantage of such opportunity to expand their business into new region. Another aspect was Chinese shopping behaviour which was different from the US market. Starbucks in China. Follow In summary, Starbucks in China employed a very successful marketing strategy when entering the country. “In China, what you see is the consumer base in China is much more digitally savvy than any other market … In 2000, Starbucks entered into a joint venture with Mei-Xin International Ltd, it also called “Coffee Concepts Ltd”. Joint venture © Daxue Consulting, Daxue Conseil, Daxue Consulting HK, Daxue Consulting China. Starbucks' sales in the United States and China, its two largest markets, have been rebounding faster than expected. It was mostly depended on the people to spread goodwill through word of mouth than commercial advertisements and media products. Starbucks accepted the reality that maximum people in China like tea more than coffee though young generation is more likely to go for coffee. Chinese people were familiar only with one international brand which was Nestle’s Nescafe. The success of Starbucks in China has been attributed to a smart partnering strategy. Many big cities like Shanghai, Hong Kong, and Beijing designed their own mugs and mini cups. He also shared with the… All rights reserved. In Shanghai and westernized, the stores a standard menu where they served coffee. The company is expected to rapidly expand its mobile and loyalty ecosystem in China. Starbucks’ target audience is flexible to change. Cups of Starbucks are broadly classified into two categories, tumblers, and mugs. The company realized that drinking tea was part of the Chinese culture and saw it as an opportunity to expand its business rather than simply looking at it as direct competition for its existing products. Daxue Consulting is one of the most active sources of information on the Chinese market. That was undoubted advantage for entering Chinese market for Starbucks. Starbucks realized that local partners can have the best understanding of local cultures customers and some related laws. The company has a unique style and atmosphere in their coffee houses. Normally Starbucks follows a high standard technique to maintain its stores worldwide. Your email address will not be published. Luckin missed one of the 3 key points to succeed in China. Store In January 1999, Starbucks entered the mainland China market by opening the 1st store in the China World Trade Building, Beijing. The monthly report will allow you to keep track of the most important upcoming events about China around the world, as well as not to miss useful articles and reports. And in Beijing stores they introduced different tea-based drinks like coffee-flavored milk tea, green tea-flavored frappuccino etc. The company has spread its business to many countries over the past 30-years. They also spoke to the customers about the positive effects drinking coffee. Next step for Starbucks was to determine financial and economic conditions of China. With an increase in profits in the Chinese market, the company realized that it could gain more control over its partners in China. Starbucks’s target market in China are the young generations from 18-30. Starbucks entered the Chinese market in 1999. This site uses Akismet to reduce spam. The fourth level of screening involved socio-cultural forces. The customers were willing to pay a higher price for the brand name. So licensed agreement was a optimal option for Starbucks to enter into a booming China’s market in the mid-1990s. The stores were also larger in area than the ones in the US, as the idea was to make the customers feel at home, relax and spend more time there. – Howard Schultz. In response to that Starbucks started offering some popular Chinese foods like, curry puffs, moon cakes, and traditional cookies. They were inspired by the owner of the Peet’s Coffee and Tea, which was near the University of San Francisco. Amid this, China is the fastest growing market for Starbucks outside the U.S. and the second largest market overall; there were 4,292 stores in China … This success is partly because Starbucks caters to the Chinese market effectively. Within few months of opening the coffee stores, the company started observing that coffee culture is different for Chinese people than US, where people are very busy in their daily lives and they just grab their coffee and leave, but in China coffee stores were more like a place for social gathering where they can sit and talk for hours with their friends and families. The company targeted young consumers in China and it predicted that the changing lifestyle of young people in the country would increase their demand for coffee. It was creative and innovative enough to successfully integrate a foreign brand into Chinese culture. Moreover, Starbucks could also maintain a high standard on the control of production, and achieve a ideal revenue in Chinese market. Our team leverages a multiple-methodology approach in order to provide the most tailored knowledge to our clients. In September 1998, Starbucks entered China under a licensing agreement with Beijing Mei Da Coffee Co.Ltd, which was as their first partner. The monthly report will allow you to keep track of the most important upcoming events about China around the world, as well as not to miss useful articles and reports. We especially auction traditional methodologies as well as technology-driven tools. They know that moving forward entails flexibility and, like their favourite coffee store, they welcome the changes that arise with growth. Starbucks is focusing heavily on China, where it has almost 1,400 stores. Focus on CAP segment. Daxue Consulting is a market research company providing tailored strategic advisory, fieldwork solutions & full-length reports on your market of interest. In 1998, Starbucks adopted the mode of licensing agreement to license its Chinese partner (Beijing Mei Da), a wholesale distribution company to supply coffee beans to some selected hotels and restaurants. In the US a normal size of Starbcks store is about 1,200 to 1,500 square feet whereas in China they started opening stores bigger than 2,000 square feet. to attract more people. Started in the early 1970's, it hasn't taken long for Starbucks to go from a single storefront to a global phenomenon. At the third level of screening Starbucks faced with political restrictions. Created on the campus of Beijing Daxue in 2009, Daxue Consulting has strong roots on Chinese market but also an international vision and team. However, Nescafe is not a coffee house like Starbucks. Saunders et al. Our consultants have been quoted in media such as the Wall Street Journal, Forbes, The Financial Times, the New York Times, South China Morning Post, China Daily, Reuters, Le Monde, Les Echos. Culture come first. Starbucks modified their menu and tried to localize its brand name by selling some food items according to the choice of the Chinese people and selling different kind of tea. It was observed that the Chinese also liked to have some food along with their drink. They started selling latest DVD’s, free access of internet and also use to provide different wireless services so people can feel it like their 3rd home. As regards local competitions, it was a well-known Chinese brand Li Shen and Japanese brand Zhen Gou Coffee. @daxueconsulting China accounted for 10% of Starbucks' revenue during its first quarter. The second was to combine Chinese tastes with products from Starbucks to give Chinese consumers something new while maintaining a level of familiarity. The Coffee bean market in China: Where does China import beans from? Daxue Consulting is a China-based market research and strategy agency. In addition, the young generation was enchantment by brands and products from the West. Although Starbucks encountered several challenges in the process of entering into Chinese market. Required fields are marked *. Also showed interest in coffee drinking. Therefore, these people are considered to be Starbucks target market. First of all, Starbucks choose a good local partner to form a joint venture which can help it better understand the local laws and negotiate better with the authorities. China is highly bureaucratic country with difficult processes of getting permissions and sanctions to start and run business. Its tumbler cups and coffee mugs are very popular in China, which is often sold out in couple weeks. Tea and coffee compete directly in the Chinese drinks market. In the first year of its existence, the mooncake did not sell very well. Their knowledge, organized way of business left a good impression on customers’ mind. In order to enter the festival market in China and satisfy the taste and demanding of Chinese consumers, Starbucks released Starbucks mooncakes and Starbucks zongzi in recent years. STARBUCKS VS LUCKIN COFFEE. But in the case of China it adapted some strategies influenced by local culture and market conditions to gain Chinese people’s trust and confidence. But why? All these factors led to rising income of middle class. More significantly, this research seeks to provide a critical explanation on the international marketing strategies used by Starb… These f… It showed the biggest challenges for Starbucks, because of the old tradition of tea drinking in China. When Starbucks started in China, one of the biggest challenges it faced was to make the consumers accustomed to drink and appreciating coffee. It is beneficial for Starbucks to obtain required permissions and sanctions so that it can be opened easily. Learn how your comment data is processed. Company’s managers were aware that Chinese Gross Domestic Product (GDP) continuously grew approximately 9 % on an average and a GDP per capita was US$3.800. daxue consulting is owned by Ever Access trading Limited, Ever access trading owns 博圣轩投资顾问有限公司上海分公司. Last but not least, joint venture is a good way for Starbucks to reduce operation expenditure, and it also helps to reduce risks in Chinese market. Even though Luckin coffee is a Chinese brand and offers several services like discounts, delivery, and had a specific target market, compared to Starbucks, it failed. In order to implement these strategies, Starbucks has opened new stores in both existing and new markets (Willmott et al, 2010). So licensed agreement was a optimal option for Starbucks to enter into a booming China’s market in the mid-1990s. 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