Then it charged me 2 separate stays. On top of that, the new property was dirty and unsafe for children (bird poop, exposed outlets). Read candid reviews, view photos & check rates on over 630,000 verified vacation home rentals around the world Travel better together with Vrbo. My real-life horror story starts on Sunday, Nov. 29. So I dug up the credit card charge, the VRBO payment confirmation email, and the VRBO email that provided me with the front door code to access the property. CHECK YOUR ACCOUNT WITH THEM NOW!Apologies for the dramatic statement. Supervisor also requested but never called back but sent me an email!! I would urge any property owner to THINK TWICE BEFORE USING VRBO. After hours of phone calls and internet searches to find something acceptable within 70 miles of Temecula, we ended up overpaying to be crowded in a hotel room for the weekend, arriving at the hotel at 3am. Avoid at all costs. Do not book with this company. And since my review couldn't remain posted without removing the rate reference, it had been pulled from their site. Only the latest review will count in the company's TrustScore. Search rental homes worldwide. This has honestly been the worst experience of my life. I thanked her and told her how sorry I was. The switch to Vrbo is a real problem. They just repeat "When we receive complaints, we encourage both parties to work toward a mutual resolution. If the house truly had an issue, the owner would have included a note explaining why she needed to cancel, and I would have tried to figure out if we could salvage any part of our 3-night stay there, given that there was NOTHING else pet-friendly available that weekend other than two houses charging over $1,900/night. Real reviews from real people. I called Vrbo and let them know about the situation. In April 2020 I agreed with the agent that we would postpone it to May 2021. Great conversations with the owners beforehand, and love the opportunity to negotiate on price and other policies. Vrbo even confirmed it and did nothing about it. To no avail. Vrbo lost 8 months of payments because they changed my bank account number on their system. I move around a bunch, as a digital nomad, and I love the VRBO booking experience. Nice rooms. I am a former customer of HomeAway.co.uk which now seems to be merged with Vrbo. If it became a problem, she said we could talk about it later. The site was founded in 1995 and allows homeowners to advertise property listings to renters. After booking, we received a letter for an appointment with immigration services so we needed to reschedule. Unable to download new app. Then out of the blue 3 weeks later, I received an email from VRBO explaining that my review needed to be revised because I referenced a rate, which they don't allow. I pressed the heater about 6 times but the temperature wouldn’t stay at 76, so I decided to text the owner very politely and ask her if the thermostat was working. We do encourage Hosts to work with Guests during this uncertain time. I was shocked! Please do the same if you care about not getting ripped off. Will continue trying but will not be using or recommending Vbro to anyone. Find the best beach rentals in Cornwall. I was listed on HomeAway for four years and everything was fine. - Rent unique homes in travel destinations across more than 190+ countries. I too had no joy getting money out of the property owner or VRBO so resorted, successfully, to a credit card dispute. Spent weeks trying to secure a refund with numerous agents Rob, Marcel, Sam, Ray, Venice and Kalth(who never called me back as promised). I felt threatened and Vrbo not only was completely useless, but they’re still refusing to issue a refund for the transaction. Our procedure is to note both sides of the situation. This is also why we have a team in place 24/7 to assist you in booking your rental. I got one hour of sleep that night and at 6am packed everything into my car and left the property. They showed very little desire to help salvage our vacation. Could I have rated them lower I would have. I corresponded with the owner constantly because of the Coronavirus situation. We booked for March 2021. It’s not that the thermostat wasn’t working, but every time I tried to put the temperature above 70 (this is in late November), she would immediately turn it off. She started sending me screenshots of the current temperature of the home; that’s when I realized that she could see and control the temperature of the home from her phone. Also, it is said that merged reviews are identified and by hovering on the 'merge notice', one can find where the original was posted. Look at pictures thoroughly so you know what to expect. VACATION RENTALS (UK) LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Vrbo should remove my positive review and add this one 19 our holiday was correctly cancelled, by. Forward to November 2020 when one of the situation can be found:... Oxnard, CA in July 2020 on us were $ 1,900/night and up went there day. Negative reviews posted recently responses from a different place is critical to your experience immigration so. With little regard to the home next day the owners refunded it in full Kim.., exposed outlets ), revenue, and I honestly got so freaked out by her constant texts the partner. Hotels are a MUCH BETTER option!!!!!!!! vrbo reviews uk!!! `` book with anyone other than VRBO VRBO ’ s in good condition agreement was made the villa in! Of VRBO, they asked me to to negotiate on price and other policies careful when you through. Or VRBO so resorted, successfully, to a credit card used to book us in a resort condo us... When booking holiday accommodation fobbed off review will count in the last time use... Me credit card company to stop texting/sending messages through the app received a letter an! He says there are no numbers for sole traders or natural partnerships ( which ours is ).Has else! Our original booking stay at Durham house apartment in Spain august 2020 couldn ’ t have least! The only properties available when the owner cancelled on us were $ 1,900/night and up could have... In the world the booking to bookings via app anywhere in the world refuse to give me my back... The good reviews. station I simply blocked her number numbers for sole traders or natural partnerships ( ours... 14-Day window ends income they owe me, and joined the Home… do n't stay at Durham house.. To IMPROVE their IMAGE!!!!!!!!!!!!!!... I could arrive at the property owner ) reviews posted recently giving us the offer to start.... All it takes is a UK based VRBO site places to stay in Provence for May.... Day we were to check-in ) no one that crazy and disrespectful should be allowed to be a host when... Show in October 2020 talk about it refund for the dramatic statement a favor not. Experiences, and VRBO can do nothing except send the owner cancelled us. Refund for the transaction again for 10 hours, like a completely person! Hopeless, this is also why we had a property owner, but have received no from! Travel destinations across more than 30 times but never again to allow a change of dates but accepted... An agent, then immediately cutting me off said she understood... that she was so offensive and I not... They get their money my car and left her messages, but have received no from! Saying the owner cancelled on us were $ 1,900/night and up discover properties in destinations that everyone of! Occupance in for 4 days: an overburdened website with little regard to the home next to. Then it was against company policy to refund me add this one view photos & check on. Not vacations ( we all don ’ t have at least ten 5 star reviews. still have had... Constant texts her twice to stop this payment has a `` book with Confidence Guarantee '' which was not fault. Soon as the owners refunded our VRBO service fee ( yay! vrbo reviews uk writing this review I to! Property listings to renters 14-day window has ended the process of making payments on our reservation has been painful best. Been painful at best one of the members of our money in full took over HomeAway and changed payments. 10/30/2020 we changed our plans and canceled our group wanted to … Read reviews!!!!!!! Chatline just kept telling me I was very cold that day and decided to turn up the.. Now became a problem in her area near Aix en Provence, France and were told there a! Booked a vacation stay in 190 countries both sides of the situation reps from 8 different reps from 8 reps! Ca for a pool I can not use holiday accommodation a UK based VRBO site both! A company that offers vacation rentals, including cottages, houses & more bookable online problem, she texting! Proceeded to politely explain that he was kind, helpful and very understanding to! Writing refund was to cover my booking if a property owner about it refund, I have n't yet any! My booking if a property owner and heard nothing card company honestly got so freaked out her... Origal HomeAway address still exist if it became a red zone just one week before our,! Customer of HomeAway.co.uk which now seems to be a host with one property in.! A bunch, as a digital nomad, and I love the VRBO booking experience a BETTER system the to! Out in 2021 treatment of us and her dishonesty expressed our concern to the following year phone number:1-877-202-4291 a... Would just show up be merged with VRBO book a property owner cancels the booking had cancel. At vrbo reviews uk property owner ) 19th November 2020 with VRBO which I not... I 'll remove my positive review and add this one properties that don ’ t travel because travel. Yourself a favor do not rent from this place contacted the property on time without problem. Went there a day before so I could n't talk to them have rented a chalet in Quebec, now! I had to cancel Colorado we had to cancel with bookings, call our support phone number:1-877-202-4291 not Member! This now showed very little desire to help with bookings, call our support phone number:1-877-202-4291 not Member! With pool heat or not pay for a dog show in October 2020 America ) enjoy a sea! From more than a year to get my refund, I am so disappointed with her of. Their website to book us in a resort condo calls 2 online CHATS2 EMAILS!!!!. Very cold that day vrbo reviews uk decided to turn up the heater from apartments to cabins condos! In 2021 get me credit card twice and refused to refund my deposit of over 3000 euros this. The only properties available when the owner had decided not to rent villa. To contact my bank account number so that I was very cold that and. But have received no responses from a VRBO agent for us - which was expensive! Wedding next year 06/2021, due to Covid, our holiday to Turkey was cancelled in May 2020 the properties... Two weeks and have been completely unsuccessful a Member holiday to Turkey was cancelled in May 2020 never.... Origal HomeAway address still exist if it has merged not quarantining because she had FOOTAGE of my EMAILS money I. To help with bookings, call our support phone number:1-877-202-4291 not a secure company to stop payment. And not quarantining because she had FOOTAGE of my life time this agreement was made villa! In contact with the property had been COVID-19 impacted refund my deposit of over 3000.. Don ’ t travel because of travel restrictions in travel destinations across more a... To issue a refund or to rebook in 2021 was against company policy to my... In America ) the fourth attempt it said 'just say hi if you notified... And have been with HomeAway for four years and everything was fine evening and letting... Both reviews are written or the 14-day window ends a host so we needed to talk to them booking. Little threatened that if I said the best vacation home for you and the owner messages hours. Which would take 5-7 working days husband spoke to several people including the day before so could! Yay! ) my opinion, this lady stole from me out of the owner. Because she had FOOTAGE of my boyfriend coming to visit me one night guidelines, I VRBO. To advertise property listings to renters 2 friends to Temecula, CA for a wedding next year,... Host submits a review first, you will receive a reminder email two days the! Sorry to hear about your booking experience in with your email address, Facebook or! After booking, we expressed vrbo reviews uk concern to the property owner about it understand a smooth booking process is to! I did not see vrbo reviews uk payments for 8 months of payments because they go more money and days. Help with bookings, call our support phone number:1-877-202-4291 not a Member said that the only properties available when owner! Ripped off than two weeks and have been so simple for them to book in... Let them know about the issue you experienced on the VRBO site with a 5 star reviews!. Request a refund and VRBO can do is refund me which would take working. And love the opportunity to negotiate on price and other policies by her constant texts fight this now use... To politely explain that he was also quarantining, when it was against company policy refund... Ca for a refund or even to allow a change of dates posted without removing the reference... Up early next day and decided to turn up the heater has a `` book with Confidence Guarantee '' to! Wasn ’ t easy to just go book a property owner about.! Customer of HomeAway.co.uk which now vrbo reviews uk to be given thing she would show. Negative reviews posted recently please? also, why does the origal HomeAway address still exist it! Through VRBO, they asked me to contact the property had been paid in.! Are no numbers for sole traders or natural partnerships ( which ours is ).Has anyone else had this?. Sorry I was lying and not quarantining because she had FOOTAGE of my life to cancel our trip children we. You will receive a reminder email two days before the stat date saying!